FAQ
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FAQ
Yes, we provide international shipping. Shipping costs and times will vary based on the destination. Please check our shipping policy.
By following these tips, you'll help ensure your Golden Whisper jewellery remains beautiful for years to come.
Your jewellery is made with high quality craftsmanship and is made for everyday wear. It is important to take care of the pieces so it goes a long way. When you are not wearing your jewellery, store the jewelry pieces in the pouch it came in, away from sunlight.
To maximise the longevity of your jewellery, please follow these care guidelines:
* Avoid moisture: Limit exposure to water, including while showering, washing hands, or swimming, as this can cause tarnishing.
* Remove during exercise: Delicate pieces may break during vigorous activities.
* Apply cosmetics first: Perfumes and makeup can damage gold-plated and sterling silver jewellery.
* Use anti-tarnish seal proof pouches: Store your jewellery with the provided anti-tarnishing pouches to protect against moisture.
* Store properly: Keep pieces in a cool, dry place away from direct sunlight. Avoid long-term storage in our gift boxes.
* Clean gently: Use only a soft polishing cloth to clean your jewellery.
All of our jewellery are waterproof. However, We recommend to not expose your jewellery to water for several reasons:
- Damage to plating: Water can erode and damage the plating on sterling silver or vermeil pieces.
- Delicate design: Our jewellery is designed to be fine and delicate, making it susceptible to breakage if force is applied.
- Crystal dulling: Exposure to chlorine or salt water can dull crystals.
- Tarnishing: Gold-plated jewellery may tarnish due to various factors, including:
* Skin acidity
* Humidity
* Water exposure
* Prolonged direct sunlight
* Contact with perfume or cosmetics
Solid gold jewellery is generally more resistant to these elements. However, due to its fine design, it can still break if caught in swimwear or tangled in hair during swimming or showering.
To preserve the beauty and integrity of your jewellery, we recommend removing all pieces before swimming, showering, or engaging in water-based activities.
To minimise tarnishing Remove your jewellery before sleeping, exercising, showering, and swimming.If tarnishing has occurred, try these solutions, try using our Jewellery polishing cloth.Regular care and proper storage can help maintain your jewellery's appearance for longer periods.
Stainless steel jewelry is made from a durable alloy that contains chromium, which makes it resistant to rust, tarnish, and corrosion. It's a popular choice for various types of jewelry due to its strength and hypoallergenic properties.
18kt silver jewelry typically refers to silver that has been alloyed with 75% pure gold (18 karats) to enhance its value and durability while maintaining a beautiful finish. This combination offers a luxurious look while retaining the benefits of silver.
Yes, one of the main advantages of stainless steel jewelry is that it is tarnish-free. The chromium in the alloy forms a protective layer that prevents oxidation and corrosion, making it a low-maintenance option for jewelry.
Yes, stainless steel jewelry is designed to withstand daily wear. Its durability makes it an excellent choice for everyday pieces, such as rings, bracelets, and necklaces.
Yes, stainless steel is hypoallergenic, making it a suitable choice for individuals with sensitive skin. However, some lower-quality stainless steel may contain nickel, so it's essential to check for nickel-free options if you have allergies.
What is PVD coating on jewelry? PVD, or Physical Vapor Deposition, is a technique that involves vaporizing a solid material in a high-vacuum environment and depositing it onto the jewelry. This creates a hard, wear-resistant layer that enhances the jewelry's durability and resistance to tarnish while providing a visually appealing, uniform finish. PVD coatings are hypoallergenic, making them ideal for those with sensitive skin. They offer superior hardness and scratch resistance compared to traditional plating methods, which can wear off quickly. Additionally, PVD allows for a wider range of color options that remain consistent over time. For a deeper understanding of the benefits and care tips for PVD-coated jewelry, explore our Waterproof Jewelry collection for more information.
By harnessing the precision of the PVD coating process, you gain access to a multitude of benefits for jewelry, including enhanced durability, resistance to tarnish, and a visually appealing finish.
The durability advantage is paramount. PVD, or Physical Vapor Deposition, creates a hard, wear-resistant layer that greatly extends the lifespan of your jewelry. This means your pieces remain pristine and free from scratches or abrasions for a much longer period compared to traditional coatings.
Moreover, PVD coating offers excellent resistance to tarnish. Unlike other coatings that might degrade over time, PVD maintains its integrity, ensuring your jewelry retains its luster and brilliance. This is particularly advantageous for items exposed to harsh environments or frequent handling.
The process also provides a remarkable color variety. PVD coatings can achieve a wide spectrum of colors, from classic gold to vibrant hues like blue or rose gold, all with exceptional consistency and depth. This flexibility allows you to create unique, personalized pieces without compromising on quality.
Sure thing! For all product enquiries, please email us at info@goldenwhisper.com.au and we will be happy to help you further. Please note, all of the items at Golden Whisper use high quality , natural materials such as stainless steel,Sterling silver, freshwater pearls and semi-precious gemstones, so slight imperfections and variations may occur.
You can pay for your order using a variety of payment methods! Your payment method is charged at the time the order is placed, including for those items that are pre-orders. This will ensure that your order is placed in the queue to be fulfilled and shipped as soon as possible.
Please note that once the order has been placed, we are unable to change the method of payment and/or currency. We offer express checkout options for:
Paypal / Shop pay / Google Pay / Apple pay
Simply click the preferred option during checkout and you will be asked to log into your account. Once the order is completed, you will be redirected to the Golden Whisper website.
If you have further questions, please email info@goldenwhisper.com.au